Privacy Policy

1. About Goshen Shelters

God's Home for Women Foundation (Goshen Shelters) is a registered Nigerian non-governmental organisation committed to supporting women and children affected by violence, vulnerability and difficult circumstances.
CAC No.: CAC/IT/No/77215

2. Information We Collect

Our website does not require users to create an account or register. We do not operate user accounts or user profiles.

When you voluntarily submit an enquiry or support request through a website form, Goshen Shelters receives:

• Your name
• Your email address
• Your telephone number
• The message or information you choose to provide

The information submitted through the website form is sent to Goshen Shelters by email so that an appropriate member of our team can respond. The website does not store these form submissions in a separate database or user account.

Where you make a donation through the website, you may provide your name and email address. Paystack receives the email address when it is provided as part of the payment process.

3. How We Use Your Information

We use personal information only for specific and legitimate purposes, including:

• Responding to enquiries and messages
• Responding to requests for support
• Contacting you regarding an enquiry you have submitted
• Processing and administering donations
• Providing donation acknowledgements or thank-you communications
• Sending reminders relating to monthly giving where you have chosen to participate
• Responding to complaints or requests
• Maintaining the security and proper operation of our website; and
• Complying with applicable legal and regulatory obligations

We do not sell, rent or trade your personal information. We do not use website information for general marketing or unsolicited newsletters.

4. Requests for Support

Goshen Shelters works with women and children who may be experiencing domestic violence and other difficult circumstances.

For your safety and privacy, please do not submit highly sensitive or confidential personal information through the ordinary website contact form.

If you need support, you may provide basic contact information through the website so that a member of Goshen Shelters can contact you directly. Sensitive matters can then be discussed privately by telephone or another appropriate communication channel.

If you believe you are in immediate danger, please contact the appropriate emergency service or seek immediate assistance.

5. Donations and Payments

Goshen Shelters uses Paystack to process online card donations and other supported payment transactions.

Goshen Shelters does not store full payment card details, PINs, passwords or other payment credentials on its website.

Direct bank transfers may also be made to the Goshen Shelters bank account details displayed on the website, including applicable Naira, US Dollar and British Pound domiciliary accounts.

Paystack and other payment or financial service providers may process information in accordance with their own privacy practices and applicable requirements.

6. Monthly Giving and Donation Communications

If you choose to support Goshen Shelters through monthly giving, you may provide your name and email address so that we can acknowledge your contribution and send reminders relating to your intended monthly giving.

Monthly giving is voluntary. Goshen Shelters does not treat this as a general marketing subscription. You remain in control of whether and when you make a monthly donation.

7. Third-Party Service Providers

To operate our website and communications, Goshen Shelters may use trusted third-party service providers, including:

• Paystack — payment processing
• ImprovMX — email forwarding
• Resend — email delivery and related email services
• Google — email services used by Goshen Shelters; and
• Website hosting and technical service providers

These providers may process personal information where necessary to provide their services. Goshen Shelters seeks to use service providers that maintain appropriate security and privacy measures.

8. WhatsApp and External Websites

Our website may contain links or buttons that take you to WhatsApp or other external websites and services.

When you click one of these links, you leave the Goshen Shelters website and interact directly with the external service. Goshen Shelters does not collect your WhatsApp conversations through the Goshen website.

The privacy practices of external services are governed by their own privacy policies.

9. Cookies and Analytics

Goshen Shelters does not currently use Google Analytics, advertising trackers or behavioural analytics to monitor visitors to our website.

We do not maintain a database of visitors’ browsing behaviour for advertising or marketing purposes.

The website may use essential technical technologies required for the website to function properly, maintain security or deliver requested services.

10. How Long We Keep Personal Information

The Goshen Shelters website does not store contact-form submissions in a separate database or user account. However, information sent to Goshen Shelters by email may remain in Goshen's email systems for as long as reasonably necessary to respond to the enquiry, provide support, maintain appropriate records, resolve complaints or meet legal, financial or regulatory requirements.

Where personal information is no longer required, Goshen Shelters will take reasonable steps to securely delete or dispose of it, subject to applicable legal or operational requirements.

11. How We Protect Your Information

Goshen Shelters takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

We encourage you to avoid submitting highly sensitive information through ordinary website forms.

12. Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information, including the right to:

• Be informed about how your information is used
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Object to certain processing
• Request restriction of certain processing
• Request portability of your information where applicable; and
• Withdraw consent where processing is based on consent

To exercise a privacy right or ask a question about how we handle your information, please contact us using the details below.

13. Children and Vulnerable Persons

Goshen Shelters provides services that may involve women and children. We take the privacy and safety of children and vulnerable persons seriously.

Our website does not require children to create accounts or register.

We ask that visitors do not submit unnecessary personal or sensitive information about children through the ordinary website contact form.

Where information concerning a child is necessary in connection with support services, Goshen Shelters will handle that information with appropriate care and in accordance with applicable data-protection requirements.

14. International Processing

Some third-party technology and service providers used by Goshen Shelters may process or store information outside Nigeria.

Where this occurs, we will take appropriate steps required by applicable data-protection law in relation to such processing and transfers.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology or legal and regulatory requirements.

The updated version will be published on this page with a revised effective date.

16. Contact Us

If you have a question, complaint or request concerning your personal information or this Privacy Policy, please contact:

You may also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) where you believe your data-protection rights have been infringed.